However, if I replace the batteries, the keypad comes back to life and everything works fine. However, after that Google home app doesn't show Schlage lock in the list of connected devices. Not sure if this is a feature of Schlage within ST and the DTH. Seamlessly manage and monitor your door from anywhere; Stop making spare keys; Opt-in to in-home delivery . The keypad went dead (no illumination, can’t enter codes, etc.) Maybe there are more people with Schlage versus Yale to ST integrations, but it seems like there are a lot more issues reported around Schlage locks and the DTH or other weird or unexpected functionality. About I feel like I am going crazy. If your ZigBee device is not working with your hub, be sure to check the power to the device and the hub's network connection. When we talk about universal remotes, the duty cycle and signal frequency are not always known, so they almost always work a little worse. However once I hit the schlage button and add the 6 digit programming code, the lock "red x" appears after 4 digits. Anyone have a solution on this thread? Use Amazon Alexa to control your lock with your voice. I can't do anything on it when I click it, not even locking. It did not lock the door. It’s always better to exclude when possible. LEARN MORE. I hope you find a solution. 8 comments. And then there are all the times the app on the phone doesn’t communicate with the Hub. Connect Nexia to SmartThings to unlock powerful experiences Do more with Nexia by connecting it to SmartThings, and hundreds of other apps and devices, with IFTTT. However, when attempting to re-add it to the hub/network, I get the following error: “This lock failed to complete the network security key exchange. While linking Google home to SmartThings account, Google home includes the smart lock in total number of devices available for linking to GoogleHome. Get keyless entry and monitor your door with Schlage Connect and Key by Amazon. So I have a Schlage Connect electronic deadbolt with keypad paired to my SmartThings Hub. I've search the net and haven't been able to fine my issue pairing my lock to smartthings. If you performed the exclude before the reset then you’re fine. Make sure the connection pin of the keypad is inserted all the way (it should click if I recall correctly) and that wiring is outside the movement path of the lock. but I can still remotely unlock/lock the deadbolt via my SmartThings Hub/App. It's free to sign up and bid on jobs. pS - don’t try this on your lock unless you’re really comfortable. Elegant, simple and resilient...Schlage, Kwiksets, all worked flawlessly. Schlage Connect Troubleshooting. I have this accessible for my Yale locks and if it is set to off, it disables my keypad. Had it connected and it worked they my phone a couple times then stopped again. In addition, just to be sure, have you moved any zwave repeaters recently that were close to the lock? 76% Upvoted. I have been having issues with the Samsung Brand Motion Sensor as well (battery mount design, randomly loosing connection and not reconnecting, are the biggest issues). I have tried this process (excluding/removing and re-adding) several times. VIEW SCHLAGE CONNECT … SmartThings Device Does Not Respond or the Status Is Disconnected or Incorrect If a device status is stuck in a particular state or does not respond to an action, you can try checking the power to your Hub and devices, refreshing the device list, and more. Tried to factory reset and reconnect everything with no luck. LEARN MORE. The hub is powered on and working properly, as well as sitting about a foot away from the lock while trying to pair. report. I got my Schlage smart lock connected to Smartthings app. Whether it’s for your living room, kitchen, or garden, SmartThings makes it easy to shed light on new possibilities. Powered by Discourse, best viewed with JavaScript enabled. Happened to me yesterday too. This thread is archived. ZigBee device is not working with Samsung SmartThings hub. How can there be enough battery power to operate the deadbolt but not the keypad? … In the app, I can see the lock but cannot control it. Depending on what you want to connect with, you can purchase either the Z-Wave Plus model or the Zigbee model, though both connect with SmartThings. I finally called Schlage and they sent a new lock. At the same time that I receive that error, it locates the lock and I can add it but the lock itself times out and indicates that it did not pair. I have to carry a key just in case I get locked out. Build a smart home to support all your big moments. That actually works. The key pad comes back to life after reconnecting the battery pack. First it tells me to scan the QR code, which it doesnt have. At the end of enrollment, a green light on your lock indicates success. You should call Schlage/Allegion at 888-805-9837. However, if I replace the batteries, the keypad comes back to life and everything works fine. Absolutely. It’s even easier and simpler to connect the device with your smart home automation system. All these locks share a similar physical structure, and they all look the same, but they each include a different electronic design that means they work differently. Schlage Connect™ Connected Keypads View all Support See All Support. It’s like saying your iPhone and Apple is to blame when your Sony bluetooth headphones won’t turn on. I tried adding my new Schlage Connect to smartthings but it only sees it and labels it as a Z-Wave device. You just have to look at the available models, they have a lot of different configurations. They both use an open form of communication in the form of zwave. Looks like a Schlage issue to me rather than SmartThings. The Schlage Connect Smart Deadbolt is one model that is more suited to work with third-party devices like SmartThings. Search for jobs related to Schlage connect smartthings app or hire on the world's largest freelancing marketplace with 18m+ jobs. At some point in the past couple of months my Schlage Connect Deadbolt kind-of stopped working in SmartThings. I press the Schlage key on the lock then enter the 6 digit programming code, followed by 0. The Z-wave Plus-enabled Schlage Connect™ Smart Deadbolt works with most Z-Wave smart home hubs, including Samsung SmartThings. In the new SmartThings app, I went to devices, the hub, and turned off secure mode. I am considering buying a Schlage lock to Smartthings. The Schlage Sense does work with HomeKit, Apple products, Amazon Alexa, and Google Assistant, however. For example, they have a shorter operating range compared to the original remotes. Schlage Lock Connect. Is this how it's supposed to look like when you add a lock? Did the lock just need a “reboot”? After removing the battery cover, I realized that I did not have access to the connection pin…at least not with out more disassembly, which I was not ready to do. Deadbolt Attachment Not … The Schlage Connect deadbolt will continue to work even if it’s not connected to the internet if, for example, you choose not to use remote access or your internet is down. It paired up flawlessly, even without bringing it within 10 feet of my hub. I tried replacing the batteries in the lock to no avail. $199 MSRP. Samsung SmartThings owners should go straight to Schlage Connect. How can there be enough battery power to operate the deadbolt but not the keypad? save. Hi all. This has happened several times. VeraEdge, VeraPlus, Wink Hub 2, Wink Hub 1, Samsung SmartThings Hub 1st Generation, Samsung SmartThings Hub 2nd Generation, and Samsung SmartThings Hub 3rd Generation Integrations available with an add-on device Amazon Cloud Cam and Amazon Echo Plus More. Thanks for the input anyway! Details. Under Things, choose Add a Thing and follow the directions in the app. The reason I say that is factory resetting the lock makes the device id an orphan in the Z-Wave controller. Get enlightened with Philips Hue. How to apply a SmartApp to manage your Schlage lock. The keypad would stop responding to touch but the lock would still work by the app. However, at this time, SmartThings does not support custom key codes. Anyone else coming to the realization that Samsung has actually just released a sub-par service with no intention of improving it or making work right? I emailed Schlage but haven’t heard back. So I wanted to comment with a fix I found for my Schlage Connect registering as offline after last night’s hub debacle… In the new SmartThings app, I went to devices, the hub, and turned off secure mode. I disconnected and reconnected the battery pack and it came back to life. Smart locks are not really supported in Google Assistant yet. hide. At some point in the past couple of months my Schlage Connect Deadbolt kind-of stopped working in SmartThings. BE469 Schlage Connect with Alarm hub v2, US customer Rev E Firmware 000.029.00008 Rboy Lock User management “07.10.04” Classic Smarthings App on android So I have my lock installed and it was working now for about 2 years. After that, ran a quick z-wave repair and everything is fine again. Comparison of IR signals . Can I Really Install Schlage Connect Myself? My app indicates that batteries are at 99%. Initially, I ignored it, hoping that it might fix itself…no such luck. Unfortunately, Schlage Sense Smart Deadbolt does not work with Samsung’s SmartThings line. I am thoroughly frustrated and discouraged at this point. Haven’t heard back yet but I’m expecting some stock response like “replace the batteries” or “reset the device”. Samsung has nothing to do with Schlage’s lock. Samsung SmartThings . The magnetic locking pins are a royal pain to realign and reassemble. I am trying to move a Schlage Connect from Wink to SmartThings. @travelingman525 What makes you think it has anything to do with Samsung? Almost certainly. Thanks! In fact, the Connect is really two models. The only one of my smart locks that even shows up for me is my Nest x Yale, but my Yale Assure (Zigbee via Smartthings Hub) locks do not, and even the Nest x Yale is not really controllable via the Google Assistant UI but does have certain voice features like checking the lock status, or locking it. So. DOOR COMPATIBILITY What type of door lock mechanisms does the Schlage Connect support? Try rebooting your hub and running z-wave repair. Amazon Alexa . Factory Reset on your hub. I can no longer un/lock via the SmartThings app but the codes still worked when pressed them into the deadbolt's keypad. Not to Worry! - Jesse O It’s also happening to my Schlage Camlot lock. Only when you pair your lock with a hub like SmartThings can you control the lock from anywhere, freeing you from the hassles of lost keys, getting locked out and hiding a spare where anyone can find it. However, I did exclude/remove the lock before performing the factory reset. When used with your Zigbee compatible smart home automation hub, Alexa connects to your Schlage Connect Smart Deadbolt so you can lock your door and check whether or not you locked up before you went to bed by just asking. Schlage Connect Smart Deadbolt is a smart lock that also contains the advanced features, along with the improved security of Z-Wave Plus. And now some more magic. But in this case there is no issue with the connection to the lock. When pairing the lock, instructions say to hit the "schlage" button then the programming code. They will ask for the serial number of the lock and send you one. It is possible that the Google Home, NVidia Shield, Schlage, items are the problems areas, but it certainly doesn’t help Samsung’s image. VIEW SCHLAGE CONNECT TM. ( this is a clickable link). After that, ran a quick z-wave repair and everything is fine again. I have excluded and reconnected multiple times. Schlage Custom Lock Code Manager with SmartThings Remote lock code management is a feature SmartThings plans to implement at some point in the future. I had already done the factory reset before you posted this message. Follow the instructions in Walter’s post 4 in the FAQ exactly, in exactly that order, even if you think you’ve already done some of the steps. The Schlage Sense Smart Deadbolt makes setting up remote access as easy as checking your email. Any thoughts? I tried searching online for answers but I couldn't find it. I had the same thing. The orange light blinks for a little while then the red X blinks. but I can still remotely unlock/lock the deadbolt via my SmartThings Hub/App. Great news is that Schlage is awesome and they promptly send a replacement. I have friends that have gone with other ecosystems and they have greater functionality/options of what their devices can do. It seems to be working fine now. The common thread between any major issue I have had with my Smart Home, has been the SmartThings, it is just an ongoing frustration that makes me wonder if I should have gone with a different “Hub” system. Lock and unlock from anywhere; Check the status of your lock; Add and delete user codes via the app; Get app alerts when a user code is entered . Removal/exclusion seemed to have worked fine as I can no longer see it in the app. Any thoughts? From there, the Schlage Sense App allows you to schedule access, set and change up to 30 access codes and monitor access. In these instances, you can lock and unlock the door and manage access codes at the touchscreen. However, it may be necessary to reset the ZigBee device and restart the hub to fix the problem. Other smart items still working thru hub. I do have that icon and it is set to “Code Entry On”. It would sometimes report that status of the lock correctly, other times it would say disconnected. It could be loose connection between the keypad and the unit that happens to address itself when you replace batteries only to later get loose again as the lock engages. Any thoughts? The Z-wave Plus-enabled Schlage Connect™ Smart Deadbolt works with most Z-Wave smart home hubs, including Samsung SmartThings. It seems like it reads it as a light switch based on the label. If you have any questions about your system’s compatibility with Schlage Connect, check with your service provider. Bring your home to life with the smartest lighting in the world. I have had my Schalge Connect deadbolt for a couple years now with no issues. Wink . I'm new to smartthings and just installed the schlage camelot ... Works really well!" How-To Center Security Center Understand Product Options Frequently Asked Questions Warranty Contact Us Trade Professionals Read More. It paired up flawlessly, even without bringing it within 10 feet of my hub. In-home delivery is also available in select cities and surrounding areas for Prime members. I understand your frustration but you should be posting in the threads related to the issues you are having. I can't do anything on it when I click it, not even locking. I’ve seen a couple most mentioning all schlage locks are compatible with SmartThings Hub, but I cannot find documentation on Schlage Connect (Z-wave). From anywhere. I had the same thing done about 7 months ago and the same thing is happening with the replacement, unfortunately, so your mileage will vary…, Powered by Discourse, best viewed with JavaScript enabled. Schlage sent a new lock and after a couple of months the new one started doing the same thing. With SmartThings, your home becomes a connected space that makes your life simpler, safer, and more entertaining. Any thoughts? However, it may be necessary to reset the ZigBee device and restart the hub to fix the problem. No additional hardware, like Nexia, is required for basic operation via SmartThings. Schlage does make other smart locks that are compatible with SmartThings. Any advice? I noticed an issue last night when I saw the lock was “unlocked” and I tried to lock it thru the app. I saw a thread about factory resetting the lock first then trying to re-add it to the hub/network…it worked!!! share. Simply pair your smartphone with your lock via Bluetooth. Schlage Sense ™ Smart Deadbolt. Honestly, I really wish I would have tried a different more responsive service at this point! There are things you can do to make your Schlage Sense work for you, and there are other options to consider if you’re set on having a SmartThings … VIEW PRODUCT Today, I decided I would try removing/excluding it from the hub/network then re-adding it to the hub/network. - Benson W "It's working perfect. Schlage Connect is Z-Wave compatible, which means it works with most Z-Wave systems. It seems like it reads it as a light switch based on the label. Do I need to first connect the Schlage lock using the Schlage connect or can I just connect it directly to Smartthings … Now 6 months later the new lock is doing the same thing. When you select the Device from Things within ST do you see an icon “Code entry on” or “Code entry off” with a little remote control icon? LEARN MORE. Pair your Schlage Connect Smart Deadbolt to SmartThings and use SmartApps to create customizable scenarios for your home. This has happened several times. Schlage locks Can be fiddly to pair. It’s the internal Z wave module that makes it compatible with SmartThings so as long as it uses zwave that part is OK. Then you pick … SmartThings works with Schlage Schlage Connect Doorlock. Its smart lock products have three lines: Schlage Connect, Schlage Sense and Schlage Encode. What issue, replacing a dead keypad backlight? I have had my Schalge Connect deadbolt for a couple years now with no issues. The keypad stops responding but it still works by using the app. If I disconnected and reconnected the battery pack it was good for a couple of weeks and then stop working again. Key by Amazon . How does Brilliant work with Schlage Smart Locks? A couple weeks ago, it became “unavailable” and stopped communicating with my hub. Drivers and passengers can seamlessly connect and control many aspects of their home environment all through Mercedes-Benz’s integrated voice assistant. The same problem is now happening to me and there is no “fix” or “explanation” to what is going on. All products with the ‘Connect’ name (i.e. The keypad went dead (no illumination, can’t enter codes, etc.) Only when you pair your lock with a hub like SmartThings can you control the lock from anywhere, freeing you from the hassles of lost keys, getting locked out and hiding a spare where anyone can find it. "-Anthony "Just want to say thanks. If you are unable to control it via SmartThings, you must remove it from your network and add it again.”. A couple weeks ago, it became “unavailable” and stopped communicating with my hub. Z-WAVE PLUS . Interesting thought, I’ll check it out when I get home. Schlage Connect review: The Z-Wave version of Schlage’s smart deadbolt is big on brawn, not brains You'll want to run a smart home hub to get the most benefit from this strong smart lock. It’s easier than ever to connect to your home automation system and control your lock with your voice. See how my smart lock, Schlage Connect, is hooked into my home automation system's universal devices isy 994i device. We have a FE599 Schlage where the backlight has gone dead. So I have a Schlage Connect electronic deadbolt with keypad paired to my SmartThings Hub. There are two ways to connect Schlage smart locks to the Brilliant Control: Schlage Encode™ Smart WiFi Deadbolt: This smart lock with built-in Wi-Fi connects directly to the Brilliant Control after you go through the Add Device process. Hello, I am new to this. If your ZigBee device is not working with your hub, be sure to check the power to the device and the hub's network connection. Learn More. Sounds like it’s going to be one of those needle in a haystack resolutions. Worked fine for about a year but then keypad died but the lock still works in ST. Update…Per jg506’s recommendation, I tried to see if the keypad connection pin was securely inserted. People are just posting in this forum because it’s convenient. Rebooting by disconnecting and reconnecting the battery would make it work again for a week or two. The Schlage Connect Smart Deadbolt combines advanced features with the enhanced security of Z-Wave Plus. Schlage Connect ™ Smart Deadbolt. Any help would be immensely appreciated. Initially, I ignored it, hoping that it might fix itself…no such luck. Hope this helps someone in the future. I am stuck with trying to pair it however. Want a Smart Lock , but Confused with all the choices? Ive plugged the hub in about 1ft away from the door, told the app to add schlage connect lock. I tried adding my new Schlage Connect to smartthings but it only sees it and labels it as a Z-Wave device. Not sure if this is the best way, but it’s the only thing I could figure out being at work and away from my house. They’re great they just replaced the whole lock. - vicjagsingh " Couldn’t be more pleased and well worth the price of admission." About once every week the key pad stops working, and I even made sure the connector inside is fully connected with the wire tucked into the appropriate slot. Will Schlage Connect Work With My Existing Home Automation System? “Schlage Connect Keypad Deadbolt”) are equipped with Z-Wave radios and will be able to communicate directly to a SmartThings hub. Z-Wave and Zibgee Technologies. SmartThings . We’ll see how long it takes before I am confronted with the situation again. I already emailed Schlage. More advanced features with the Schlage Connect lock with Z-Wave Plus; To pair your Schlage Connect Smart Deadbolt with Samsung SmartThings, open the SmartThings app on your mobile device and tap on Home. Having issues with lock connecting to smartthings. With Schlage Connect, you don’t have to worry if the door is locked, or wonder if the babysitter has a back door key—you’ll know because Schlage Connect allows you to be connected, confident, and in control from virtually anywhere you go. Did you ever get a response from schlage on this issue? Worth every penny." I had my keypad go totally dead on one of my Schlage no matter if I replace batteries or not. Instead, I disconnected the battery pack then reconnected it (without replacing the assumed dead batteries) and that seems to have fixed it…at least for now. Make your home work for you. You don’t need to do a factory reset, better to just exclude it and then re pair it if possible. VIEW SCHLAGE CONNECT TM. Schlage, as a long-established lock manufacturer, has had a presence in the smart lock market for some time. It would sometimes report that status of the lock correctly, other times it would say disconnected. https://www.amazon.com/shop/jbtechfanaticSCHLAGE connect SmartLock is a must-have item that you might want to take a closer look at. Disassembles it down to the circuit board but couldn’t be fixed. ... ZigBee device is not working with Samsung SmartThings hub. So much so that we have a community FAQ for them. I had a Schlage keypad stop working. Thanks! I can no longer un/lock via the SmartThings app but the codes still worked when pressed them into the deadbolt's keypad. How to fix this issue? My app indicates that batteries are at 99%. Is there anything that I should check to confirm that I do not have any “orphans” or other issues? How can there be enough battery power to operate the deadbolt but not the keypad? 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